Newest KB Articles in General Questions

What is a DVD slip cover?

Fri, 24 Sep 2010 21:46:15 GMT

A.K.A. sleeve - This is the cardboard cover that some DVDs may have when you buy it a at a retail store. This is not the DVD case itself but a thin piece of cardboard that slides over the DVD case that most consumers generally throw away.

I'm looking for specifics on an eBay item, can you tell me more?

Wed, 04 Aug 2010 19:46:22 GMT

If you have any questions regarding specific features or compatibility of the item, please contact the manufacturer for more details. You can generally find the brand name and model number in the listing to help you with your research.

What are your business hours?

Wed, 04 Aug 2010 18:08:54 GMT

Our customer service and shipping departments are open from 9am-4pm Monday-Friday excluding major holidays.

Payments can be made 24 hours a day, 7 days a week through our online checkout.

What's included in my eBay listing?

Tue, 18 May 2010 19:49:07 GMT

Each of our eBay listings will state all of the items that you should expect to receive with your order. If it's not stated as being included, it's not included.

Why do you charge sales tax?

Tue, 18 May 2010 17:43:24 GMT

Law requires us to charge sales tax in every state we have a facility in regardless of where the package is shipping from. Our eBay listings do state which state we charge sales tax in and what percentage you will be charged. In most states, sales tax is also charged on the shipping cost as well as the item price.

What does refurbished mean?

Tue, 18 May 2010 17:40:33 GMT

Restored to like-new condition.

All of our refurbished game systems are refurbished by a third-party company.

Can I get an extended warranty for my item?

Thu, 13 May 2010 18:02:21 GMT

Yes. Extended warranties can be purchased from Squaretrade for electronics purchased from us on eBay.com. Please visit Squaretrade online at www.squaretrade.com for more information on their warranty program.

eBay also offers a warranty service. You can find more information on this service at http://pages.ebay.com/HELP/WARRANTY/BUYER_OVERVIEW.HTML

World's Best Deals does offer a 90 day warranty on our refurbished game systems. Please see your auction to view the details of your warranty period.

Where can I get my invoice total?

Thu, 13 May 2010 18:00:29 GMT

You can view your invoice total when you visit the checkout. All items won within 7 days of each other will automatically be combined (invoice maximum is 15 items). You can get to your checkout through the auction, winning bidder email, or payment reminder emails.

Why is the Buy-It-Now button redirecting me to your store?

Thu, 13 May 2010 17:55:20 GMT

If the eBay item already has bids, the Buy-It-Now option will not work and therefore redirect you to our store. You can search the store to see if we have additional inventory of the item you would like to purchase at a Buy-It-Now price.

The checkout page will not load?

Thu, 13 May 2010 17:53:59 GMT

Have you tried another link (all emails contain a link and the auction also contains one)? Are your pop-up blockers disabled? Have you tried a different computer (some settings might be preventing the page from loading)? Have you tried using a computer located on a different network(a slow network connection can prevent the page from loading)?

Try clicking on the Checkout Now icon located in the middle of the eBay listing.